Come Back Steve Jobs – Apple Needs You!

RIP Steve

RIP Steve

I don’t know about you, but I think Apple has gone downhill like an uncontrollable landslide since Steve Jobs passed away. When he was alive, you knew instinctively you could trust their products as being extremely reliable, even if they were very expensive, but you got what you paid for. Nowadays, I’m afraid the Apple image has slipped drastically in my estimation, for they are not at all reliable these days.

iPhone

As an example, I had an iPhone 3S for a very long time and never had a problem with it, but ever since I replaced it with the 4S I have had nothing but trouble, and exactly the same goes for my wife who replaced her old phone with the iPhone 5. My 4S phone has been replaced free of charge a total of 3 times due to problems with it, and my wife’s 5 model has been replaced twice, also because of problems. A further example is that my wife has had to take her recently bought MacBook Air back to the shop three times so far to have faulty components replaced.

Despite all that hassle, we bought an Apple Airport Extreme a couple of days ago for her laptop to boost the almost non-existent Vodafone Wi-Fi signal we pay a fortune for, another bone of contention. Just two metres from the Vodafone box and she cannot get a reliable Wi-Fi signal.

The Airport box was described by the salesman in the Marbella outlet as very simple to install. So far so good! We spent three hours yesterday trying to get our two computers and my wife’s laptop connected, all to no avail. Today we tried again for a further three and a half hours, again without any progress.

Bloody Automated Answering Machine!

Bloody Automated Answering Machine!

In sheer desperation, my wife tried to phone the shop and spent the usual five minutes talking to an automated reply system (don’t you just hate those damned things), and when she finally got to speak to a human she was told she should press 2 and not 3. The woman on the other end could not redirect our call so she had to redial. Again with the bloody machine for five minutes before getting through, and shortly after she did, the phone went dead! Try again! It took another two tries before she eventually got through and was helped. After about fifteen minutes on the phone trying various things, she was told that the box may be faulty and we should change it at the store. ERRGGGH! I don’t know if all Apple stores are the same, but at this one we had to make an appointment just to change the darned apparatus, so I am waiting to see what happens this evening.

All Those Little Electrons and Things.....??

All Those Little Electrons and Things…..??

By this time our blood was boiling, and I realized we should both have stayed in bed for the day, if only for the sake of our blood pressure. Neither my wife nor I are computer illiterate, for we both know our way around in computer systems, even if we are not technically savvy enough to know what actually goes on inside, you know, all those little diodes and other things. We are both capable of changing boards and such when required.

When it comes to modern electronic gadgets of all types, I find that systems are becoming much too complicated for the average customer to handle. Even adding what should be a simple device is becoming more and more difficult. Whatever happened to ‘Plug and Play’? Even phones today are so complicated you need a Degree in Electronics just to operate all the functions.

Nice Helpful People In The Apple Store Marbella.

Nice Helpful People In The Apple Store Marbella.

We have been in the Apple store in Marbella many times, and I must say the staff are, on the whole, extremely polite and efficient which does them credit, but the ever increasing number of faulty products must be costing Apple a lot of money. I must also compliment Apple on their exchange programme, for they are quick to recommend replacement of the product under the guarantee without any hassle.

I have no idea if the current poor reliability is because they are all assembled in China, or just poor design. All I do know, is that we will be thinking twice before buying another Apple product, and if many people go through our experiences I can see Apple’s share of the market falling rapidly.

2 Responses to “Come Back Steve Jobs – Apple Needs You!”

  1. I can’t agree more with you. Cook almost murdered Apple. Now i hate the IOS7 ,hate the apple products. I need steve Jobs.

    Like

    • Hi M,
      Welcome, and thanks for the comment. I have to say I couldn’t agree with more. Apple has gone steadily downhill since Steve Jobs died, and so long as the present products don’t work properly they will lose more and more customers. The ‘shine’ is definitely off Apple right now.
      Best Regards,
      Roy.

      Like

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